LiveChat / feature
Text plans now explicitly include WhatsApp, Messenger, SMS, and email in the shared inbox, with the AI Agent answering WhatsApp messages.
Customers considering Text plans are told these channels and WhatsApp AI responses are included in every plan; the diff does not establish a change to existing LiveChat plans.
If these channels matter to your team, check the current Text plan details before signing up.
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--- before+++ after@@ -47,7 +47,6 @@ Chat and ticket summaries Compare plans Custom-Annual agreement Request a call Book a free call Full name@@ -397,8 +396,8 @@ revenue. “Text had everything we needed, from normal live chat to detailed statistics and, of course, Shopify integration. I was also researching-which chat had the best AI agents, and Text had the most promising-ones.”+which chat had the best AI agents, and Text had the most+promising ones.” Harri Hyvärinen Customer Service Manager at Nuvoo Results with AI Agent@@ -408,7 +407,8 @@ Not sure which plan fits? Ask a question in chat and our AI Agent answers right away, with a handover to the team when needed. Or book a call about plans,-migration from LiveChat, or an Enterprise offer.+migration from LiveChat,+or an Enterprise offer. Chat with us Request a call Book a free call@@ -428,8 +428,18 @@ We audit your chat and support conversations for buying signals Our Success Team has helped thousands of brands turn service into revenue.+Secure, accessible live chat+for enterprise+Text combines SOC 2 Type 2–audited security with GDPR and CCPA compliance.+The chat widget meets WCAG 2.2 AA accessibility standards.+CCPA+WCAG 2.2+SOC2+GDPR+PCI DSS – SAQ A+BBB Accredited Business+Data Privacy Framework Pricing questions-Which plan to pick, how the trial and billing work, what the limits mean, and what changes if you already use LiveChat. Where is LiveChat pricing? Why am I seeing Text plans? LiveChat pricing for new trials now lives here, as Text plans. Text is the next product from the team behind LiveChat. It keeps the live chat you came for and adds a shared inbox, ticketing, and an AI Agent in the same workspace, on one subscription. Nothing changes for existing LiveChat customers. Your LiveChat account, plan, and price stay exactly as they are, and you can keep logging in here. If you want to see how your current LiveChat plan compares, the current LiveChat plans stay on the LiveChat pricing page. Which plan is right for my team?@@ -610,7 +620,8 @@ Are the features on this page included in my LiveChat plan? No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.-One inbox for all-Install the widget in minutes, invite your team, and let the AI Agent take the routine questions. Change plans whenever your team does.+Every sales channel in one inbox.+In every plan+Website chat, WhatsApp, Messenger, SMS, and email land in the same inbox. The AI Agent answers WhatsApp messages the same way it answers website chats, after hours too. Sign up free 14 days free • No credit card required
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