JSON2Video / policy

Yearly plans are paid upfront, and cancelling does not refund the remaining months.

First seen 2026-10-13T18:02 UTC · Confirmed 2026-10-14T18:08 UTC

Before and after

The lines below come from saved normalized captures. Minus means removed; plus means added.

--- before+++ after@@ -34,17 +34,19 @@ Buy Subscription plans Choose from the list of subscription plans.+YEARLY PLAN Hobby 3,000 credits per month $16.63 USD/month-Billed yearly ($199.50)+Billed once a year: $199.50+You pay $199.50 today for 12 months. Up to 50 minutes of rendered output videos Max video length: 30 min Text-to-speech voices All component libraries & SDKs Chatbot support-Buy+Buy · $199.50 / year RECOMMENDED Professional 12,000 credits per month@@ -82,6 +84,7 @@ Do credits expire? Pre-paid credits do not expire. Subscription credits expire at the end of the monthly period.+Yearly plans are paid once a year, but the credits are still added month by month and expire at the end of each month. Can I have pre-paid and subscription plans at the same time? Yes, you can buy a subscription plan and a pre-paid plan at the same time. A usual use case is that you run out of credits of your subscription and you buy a pre-paid plan to top up your account with more credits until the new month starts.@@ -104,6 +107,7 @@ Billing Can I cancel at any time? Yes, just cancel your subscription and you will not be billed again. You will be able to continue using the API until the end of the current period.+On a yearly plan, the current period is the 12 months you have already paid: cancelling stops the renewal, but the remaining months are not refunded. Go to the Dashboard > Credits > Subscriptions to cancel your subscription. Can you refund my payment if I'm not happy with the service? We want you to be confident when trying JSON2Video. That's why we offer a refund under the following conditions:@@ -111,19 +115,21 @@ You must request the refund within 24 hours of that first payment. Refunds apply only if you have used less than 10% of your credits. We do not provide refunds for subscription renewals or for any payments made after your first one (including additional top-ups).+The same conditions apply to yearly plans. Can I upgrade at any time? Yes, you can upgrade at any time by subscribing to another plan and using the same email address. Are taxes included? The prices stated above are taxes excluded.-About Paddle.com-What is Paddle?+About our payment partners+Who charges my card? Invoicing, paying taxes and being compliant with all country laws is complex and expensive. At JSON2Video, we prefer to focus our time in improving the API and the service, not wasting time with the paperwork.-That's why we partner with Paddle.com (our payment partner) that takes care of all these details.-Our customers pay to Paddle, and Paddle pays to us.-Why I received a charge from Paddle-As said above, Paddle charges you the subscription cost and then it pays to us.-In your credit card transactions you will see something like Paddle.net* Json2video.+That's why we sell through payment partners that take care of all these details:+PayPro Global for new purchases, and Paddle.com for older subscriptions.+Our customers pay to the payment partner, and the payment partner pays to us.+Why did I receive a charge from PayPro Global or Paddle?+As said above, our payment partner charges you the cost of your plan and then it pays to us.+In your credit card transactions you will see something like PayPro Global or, for older subscriptions, Paddle.net* Json2video. Wait a second... Important! In the purchase form, enter the same email address you used to sign up to JSON2Video.