HubSpot / policy

HubSpot removed the statement that included credits are applied before paid credits.

First seen 2026-10-14T18:00 UTC · Confirmed 2026-10-15T18:06 UTC

Before and after

The lines below come from saved normalized captures. Minus means removed; plus means added.

--- before+++ after@@ -1,63 +1,10 @@-HubSpot is an agentic customer platform consisting of several premium products — Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, Revenue Hub, as well as Smart CRM, a system of record that unifies customer data across your teams. Below, you’ll find an overview of our pricing, descriptions of each product, a list of features associated with each product package, and any limits that apply.-Sales Hub-Connect your teams to HubSpot’s customer platform with HubSpot Seats. HubSpot Seats reflect the manner and level of access your users have to your subscription services. If you have a mix of Starter, Professional, and/or Enterprise products, all your Core Seats will have the highest level of access to features across your purchased subscription services and will be priced based on the highest level of your subscription services. For example, if you’re subscribed to both Marketing Hub Professional and Sales Hub Enterprise, your highest-level subscription would be Enterprise.+If you have a mix of Starter, Professional, and/or Enterprise products, all your Core Seats will have the highest level of access to features across your purchased subscription services and will be priced based on the highest level of your subscription services. For example, if you’re subscribed to both Marketing Hub Professional and Sales Hub Enterprise, your highest-level subscription would be Enterprise. Grants complete access to Sales Hub Professional or Enterprise, including advanced features built for sellers. Sales Seat functionality also includes Core Seat access. Full Sales Hub Professional functionality Full Sales Hub Enterprise functionality *Full Sales Hub Professional or Enterprise, Service Hub Professional or Enterprise, and Revenue Hub Professional or Enterprise functionality requires a Sales Seat, Service Seat, or Revenue Seat, respectively.-Some HubSpot products include HubSpot Credits at no additional cost. Included credits are applied to your usage before any paid credits and are not additive across products. If you’re a customer with multiple products, you’ll receive the highest available credit allotment based on the highest level of your subscription services. For example, if you’re subscribed to both Marketing Hub Professional and Sales Hub Enterprise, your highest-level subscription would be Enterprise. Learn more in the "Manage HubSpot Credits" knowledge base article, which covers setting credit limits for specific features, monitoring usage, and more.+Some HubSpot products include HubSpot Credits at no additional cost. Included credits are not additive across products. If you’re a customer with multiple products, you’ll receive the highest available credit allotment based on the highest level of your subscription services. For example, if you’re subscribed to both Marketing Hub Professional and Sales Hub Enterprise, your highest-level subscription would be Enterprise. Amount of credits granted with your purchase of Smart CRM, Marketing Hub, Sales Hub, Service Hub, Content Hub, or Revenue Hub-Starts at $20/month per seat-Starts at $50/month per seat-Starts at $75/month per seat-For new customers after March 5, 2024, Marketing Hub is priced per seat at the Starter edition, and starts at a base price for the Professional and Enterprise editions. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you. Pricing also varies based on the number and type of contacts in your database.-Starts at $20/month per seat.-Starts at $890/month (3 Core Seats included).-Starts at $3,600/month (5 Core Seats included).-Starts at $20/month per seat-Starts at $890/month-Starts at $3,600/month-Sales Hub-HubSpot's sales software includes a full suite of tools that aim to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your workload. Your whole sales team will have the tools they need to book more meetings and close more deals, with a whole lot less work. Sales Hub is available in three editions — Starter, Professional, and Enterprise — with select functionality in our free tools.-For new customers after March 5, 2024, Sales Hub is priced per seat for the Starter, Professional, and Enterprise editions — with no additional seat minimums. Full Sales Hub functionality for the Professional and Enterprise editions is only accessible with a Sales Professional Seat or a Sales Enterprise Seat. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you.-Sales Hub Starter-Starts at $20/month per seat-Sales Hub Professional-Starts at $100/month per seat-Sales Hub Enterprise-Starts at $150/month per seat-Sales Hub includes access to all the free tools listed in the “Free Tools” table above.-Starts at $20/month per seat-Starts at $100/month per seat-Starts at $150/month per seat-For new customers after March 5, 2024, Content Hub is priced per seat at the Starter edition and starts at a base price for Professional and Enterprise editions. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you. If you purchase Content Hub, phone, email, and in-app support is included at no additional cost for your users with a paid seat (or for legacy customers, your paid users).-Starts at $20/month per seat-Starts at $500/month-Starts at $1,500/month-For new customers after March 5, 2024, Data Hub is priced per seat at the Starter edition and starts at a base price for Professional and Enterprise editions. For existing customers, the pricing model for your subscription(s) won’t be affected at this time, and you’ll stay on your current pricing model unless and until we contact you.-Starts at $20/month per seat-Starts at $800/month-Starts at $2,000/month-Starts at $95/month per seat-Starts at $140/month per seat-The Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Smart CRM-Available as an add-on to Sales Hub Professional and Enterprise, or Service Hub Professional and Enterprise-Increase your dashboards limit by 300, and create 3,000 additional custom reports for your team based on any metric in Marketing Hub, Sales Hub, Service Hub, Content Hub, or Data Hub. Purchase multiple limit increase packs for additional dashboards and custom report volume.-Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to any edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Professional or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Enterprise edition of Sales Hub or Service Hub-Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Professional or Enterprise edition of Sales Hub or Service Hub-Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Professional and Enterprise editions of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Available as a limit increase to the Starter, Professional, or Enterprise edition of Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, or Revenue Hub-Within Smart CRM, Marketing Hub, Sales Hub, Content Hub, and Data Hub, the following features are supported for both Sensitive Data and Highly Sensitive Data:+Within Smart CRM, Marketing Hub, Sales Hub, Content Hub, and Data Hub, the following features are supported for both Sensitive Data and Highly Sensitive Data. If I purchase two products that include the same features, does that mean the limits are additive? For example, if I subscribe to Sales Hub Professional and Service Hub Professional, which each include up to 3,000 minutes of calling per account per month, do I get up to 6,000 minutes of calling per account per month?-No. Limits are not additive across products. So, in cases where a HubSpot account has more than one paid product with shared features, the upper limits listed in the tables above still apply. This means in the example of the calling feature in Sales Hub Professional and Service Hub Professional, the limit would be an aggregate of 3,000 minutes of calling per account per month. (Exceptions to this, which are additive, are: i) primary subdomains provided per content type, as we describe in the ‘Technical Limits’ above, and ii) audiences and ad spend if purchasing units of the Ads Add-On.)-Sales Hub Professional Onboarding-Sales Hub Professional Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub Professional subscription. Sales Hub Professional Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.-Sales Hub Enterprise Onboarding-Sales Hub Enterprise Onboarding consists of access to a customer onboarding specialist or equivalent HubSpot expert(s) to assist with the setup and/or implementation of your Sales Hub Enterprise subscription. Sales Hub Enterprise Onboarding is delivered remotely; support will consist of phone and/or Zoom conversations, email-based support, and any other activities related to the setup and/or implementation of your subscription.+This means in the example of the calling feature in Sales Hub Professional and Service Hub Professional, the limit would be an aggregate of 3,000 minutes of calling per account per month. (Exceptions to this, which are additive, are: i) primary subdomains provided per content type, as we describe in the ‘Technical Limits’ above, and ii) audiences and ad spend if purchasing units of the Ads Add-On.)